Delete Your SHIRAH Account and Associated Data

1. Who Can Request Account Deletion?

Any registered SHIRAH user can request deletion of their own account.

If you can sign in, use the in-app Delete Account option. SHIRAH requires authentication before an in-app deletion request to help prevent unauthorized deletion.

If you cannot access the app, you can use the support-assisted email process described in Section 4 of this page.

2. Delete Your Account from the SHIRAH App

Follow these steps inside the SHIRAH mobile app:

1. Open the SHIRAH mobile app.
2. Sign in to the account you want to delete.
3. Open the app drawer, menu, profile, or account-management area.
4. Open the Management or Account Management section.
5. Select Delete Account.
6. Read the deletion warning and review any pending wallet, payment, withdrawal, recharge, order, or dispute activity.
7. Confirm the deletion request.

3. What Happens After In-App Confirmation?

After you confirm deletion, the SHIRAH app sends the request to the SHIRAH backend deletion system.

Once a valid deletion request is completed:

• Your Firebase Authentication account is permanently deleted.
• Your active SHIRAH profile information is deleted or irreversibly anonymized.
• Your active authentication and device sessions are revoked.
• Your push-notification tokens are removed or invalidated.
• Your phone-number uniqueness registration is released where technically applicable.
• Your profile photo, cover photo, and other account-linked personal media are deleted or disconnected where technically applicable, unless limited retention is necessary for moderation, safety, dispute, or legal purposes.

Temporary suspension, deactivation, logout, or app uninstall is not treated as account deletion.

4. Request Deletion If You Cannot Access the App

You do not need to reinstall SHIRAH to submit a deletion request. Send a support-assisted request using the email link below:

To help SHIRAH locate and verify the correct account, include:

• Your registered email address
• Your registered phone number, if available
• Your SHIRAH profile name or invite code, if available
• A clear statement that you want your SHIRAH account and associated personal data deleted

SHIRAH may request reasonable additional information to verify account ownership and prevent unauthorized or fraudulent deletion. Verification information will be used only for the deletion and security process.

5. Personal Data Deleted or Anonymized

After a valid deletion request is completed, SHIRAH deletes or irreversibly anonymizes active personal data associated with the account where technically and legally applicable.

6. Records That May Be Retained

SHIRAH may retain limited records after account deletion only when reasonably necessary for legitimate legal, financial, accounting, tax, security, fraud-prevention, audit, moderation, transaction-integrity, provider-reconciliation, operational, or dispute-handling purposes.

7. Wallet, Reward Points, Pending Transactions, and Subscriptions

Before requesting deletion, review your wallet balance, reward points, pending withdrawal requests, payments, recharge activity, reselling orders, returns, refunds, and disputes.

• Wallet access, reward points, and account-linked benefits become unavailable after account deletion is completed.
• Pending withdrawals, refunds, chargebacks, orders, disputes, or security reviews may need to be resolved before the deletion process can be fully completed.
• SHIRAH will not require you to keep an active account longer than reasonably necessary to complete a legitimate pending transaction, security review, dispute, or legal-retention process.
• If you have an active subscription purchased through Google Play or another payment provider, cancel it through the provider where it was purchased. Deleting the SHIRAH account may not automatically cancel external recurring billing.

8. User Content and Community Activity

Posts, comments, replies, reactions, micro-job proofs, product activity, reports, and other user-generated content may be deleted, hidden, disconnected from the active profile, or de-identified after account deletion.

Some content or related records may be retained when necessary for transaction integrity, moderation, child safety, abuse prevention, dispute handling, legal compliance, or the rights and safety of other users.

Where retained public content is no longer required to identify you, SHIRAH may replace account-identifying details with a deleted-user or de-identified reference.

9. Processing Time and Confirmation

In-app deletion requests are initiated after the user confirms the request. Support-assisted requests are reviewed after reasonable account-ownership verification.

SHIRAH aims to acknowledge or begin reviewing support-assisted deletion requests within 7 business days. Most valid requests are completed without undue delay. Pending transactions, disputes, fraud checks, security reviews, provider reconciliation, technical limitations, or legal-retention requirements may require additional time.

When reasonably possible, SHIRAH will send confirmation to the registered or verified contact email after the deletion request has been completed, or will explain if additional verification or processing is required.

10. Deleting the App Is Not Account Deletion

Uninstalling SHIRAH does not delete your account or associated data.

Logging out, removing app permissions, disabling notifications, or temporarily stopping app use also does not delete your account.

Use the in-app Delete Account option or the support-assisted email request described on this page.

11. Related Privacy Information

For more information about how SHIRAH collects, uses, shares, secures, retains, and deletes information, read the SHIRAH Privacy Policy:

Privacy Policy

12. Contact Information