Delete Your SHIRAH Account and Associated Data
This page explains how SHIRAH users can request deletion of their account and associated personal data.
You can start deletion inside the SHIRAH mobile app. If you cannot access the app, you can submit a support-assisted deletion request by email without reinstalling the app.
Important: Deleting your SHIRAH account is permanent. A completed deletion removes your account access and deletes or irreversibly anonymizes associated active personal data, except for limited records SHIRAH must retain for legitimate legal, financial, security, fraud-prevention, audit, moderation, transaction-integrity, or dispute-handling purposes.
1. Who Can Request Account Deletion?
Any registered SHIRAH user can request deletion of their own account. If you can sign in, use the in-app Delete Account option. SHIRAH requires authentication before an in-app deletion request to help prevent unauthorized deletion.
If you cannot access the app, use the support-assisted email process in Section 4.
2. Delete Your Account from the SHIRAH App
Follow these steps inside the SHIRAH mobile app:
- Open the SHIRAH mobile app and sign in to the account you want to delete.
- Open the app drawer, menu, profile, or account-management area.
- Open the Management or Account Management section.
- Select Delete Account.
- Read the warning and review any pending wallet, payment, withdrawal, recharge, order, or dispute activity.
- Confirm the deletion request.
Warning: After deletion is completed, you can no longer sign in. Wallet access, reward points, profile access, and other account-linked benefits become unavailable. Account deletion cannot normally be reversed.
3. What Happens After In-App Confirmation?
After confirmation, the SHIRAH app sends the request to the SHIRAH backend deletion system. Once a valid request is completed:
- Your Firebase Authentication account is permanently deleted and active sign-in sessions are revoked.
- Active SHIRAH profile information is deleted or irreversibly anonymized.
- Phone-number uniqueness records, push-notification tokens, and active device sessions are removed, released, or invalidated where technically applicable.
- Profile, cover, and other account-linked media are deleted or disconnected where technically applicable, unless limited retention is necessary for moderation, safety, disputes, or legal purposes.
Temporary suspension, deactivation, logout, or uninstalling the app is not account deletion.
4. Request Deletion If You Cannot Access the App
You do not need to reinstall SHIRAH. Send a support-assisted request using this email link:
To help SHIRAH locate and verify the correct account, include:
- Your registered email address
- Your registered phone number, if available
- Your SHIRAH profile name or invite code, if available
- A clear statement that you want your SHIRAH account and associated personal data deleted
Security notice: Never send your password, app PIN, MFS PIN, payment PIN, OTP, biometric information, or other secret credentials. SHIRAH support does not need these credentials to process an account-deletion request.
SHIRAH may request reasonable additional information to verify account ownership and prevent unauthorized or fraudulent deletion. Verification information is used only for the deletion and security process.
5. Personal Data Deleted or Anonymized
After a valid deletion request is completed, SHIRAH deletes or irreversibly anonymizes active personal data where technically and legally applicable.
Authentication and Account Access
- Firebase Authentication account
- Active sign-in access
- Active authentication and device sessions
- Push-notification tokens
Profile Information
- Name and active public-profile details
- Profile photo and cover photo where applicable
- Bio, address, date of birth, gender, country, blood-group profile field, and similar optional profile information
Registration and Contact Information
- Email and phone number from the active profile
- Phone-number uniqueness registration where applicable
- Account-linked notification and device-registration information
Other Personal Data
- Optional donor-profile information where retention is not required
- Account-linked personal media where applicable
- Other active personal data not required for a legitimate retention purpose
6. Records That May Be Retained
SHIRAH may retain limited records only when reasonably necessary for legitimate legal, financial, accounting, tax, security, fraud-prevention, audit, moderation, transaction-integrity, provider-reconciliation, operational, or dispute-handling purposes.
Transaction and Financial Records
- Wallet and reward transaction records
- Payment and withdrawal records
- Recharge, top-up, and offer-purchase records
- Order, delivery, refund, return, and settlement records
Security and Audit Records
- Fraud-prevention and risk-control records
- Security-event and abuse-prevention records
- Audit logs and system-integrity records
Moderation and Dispute Records
- User reports and moderation decisions
- Policy-enforcement and child-safety records
- Records needed to investigate abuse, complaints, or disputes
Operational Records
- De-identified network or relationship records needed for system integrity
- Provider references needed for transaction reconciliation
- Records required to establish, exercise, or defend legal claims
Retention limitation: Retained records are limited to what is reasonably necessary for the relevant purpose. Where possible, direct identifiers are removed, restricted, or replaced with de-identified references.
7. Wallet, Reward Points, and Pending Transactions
Before requesting deletion, review your wallet balance, reward points, pending withdrawal requests, payments, recharge activity, reselling orders, returns, refunds, and disputes.
- Wallet access, reward points, and account-linked benefits become unavailable after deletion.
- Pending withdrawals, refunds, chargebacks, orders, disputes, or security reviews may need to be resolved before deletion can be fully completed.
- SHIRAH will not require you to keep an active account longer than reasonably necessary to complete a legitimate pending transaction, security review, dispute, or legal-retention process.
8. User Content and Community Activity
Posts, comments, replies, reactions, micro-job proofs, product activity, reports, and other user-generated content may be deleted, hidden, disconnected from the active profile, or de-identified after account deletion.
Some content or related records may be retained when necessary for transaction integrity, moderation, child safety, abuse prevention, dispute handling, legal compliance, or the rights and safety of other users.
9. Processing Time and Confirmation
In-app deletion requests are initiated after confirmation. Support-assisted requests are reviewed after reasonable account-ownership verification.
SHIRAH aims to acknowledge or begin reviewing support-assisted deletion requests within 7 business days. Most valid requests are completed without undue delay, but pending transactions, disputes, fraud checks, security reviews, provider reconciliation, technical limitations, or legal-retention requirements may require additional time.
When reasonably possible, SHIRAH sends confirmation to the registered or verified contact email after completion, or explains if additional verification or processing is required.
10. Deleting the App Is Not Account Deletion
Uninstalling SHIRAH, logging out, removing app permissions, disabling notifications, or temporarily stopping app use does not delete your account. Use the in-app Delete Account option or the support-assisted email request described on this page.
11. Related Privacy Information
For information about how SHIRAH collects, uses, shares, secures, retains, and deletes information, read the SHIRAH Privacy Policy.
